We believe that responsible business behaviour is the key not only to being a sustainable business but also a successful one. It supports our vision of insurance as a force for good in society and builds trust among the Group's stakeholders.
At Direct Line Group we’re aiming to build the insurance company of the future. We understand that being a sustainable business for the long term is about ensuring we have the foundations we need for success.
Ensuring a sustainable future for the Group means taking positive action on environmental, social and governance issues. This includes fair treatment of customers and colleagues, transparency on climate-related risks, high standards of conduct in business relationships and making a positive contribution to UK society.
To reflect the Group’s priorities as a responsible business, this section organises the information under five pillars: Customers, People, Society, Planet and Governance.
