Our people

Together we're one of a kind

Engaging with our people

Engaging with colleagues as key stakeholders is central to how we run our business. Our Executive Committee actively participate in ‘Town Hall’ events and ‘All Colleague’ calls, where they discuss business performance, address relevant issues, and provide a platform for colleagues to ask questions.

Three of the most important ways we engage with our people are:

1. Employee Representative Body (“ERB”) – The ERB, which comprises colleagues from across business areas and locations, meets regularly with the leadership of the Group, including the CEO, to discuss issues and proposals which have, or may have, an impact on colleagues.
2. DiaLoGue – DiaLoGue is our employee engagement tool, used to survey all colleagues three times a year. It enables us to examine the experiences of different demographic groups at DLG, ensuring equity across the organisation. The findings provide both a snapshot and trends in all-colleague opinions, as well as insights into specific teams, allowing us to tailor solutions to their unique needs. Participation in these surveys remains consistently high, with response rates exceeding 80%.
3. Diversity Network Alliance ("DNA") – Our seven employee networks are a key driver of diversity, equity and inclusion across our business. They focus on the following areas: Belief, Life (families and carers), LGBTQ+, Neurodiversity & Disability, REACH (race, ethnicity and cultural heritage), Social Mobility and Thrive (gender).

Strength in diversity, equity & inclusion

We believe that improving diversity, equity and inclusion needs enhanced policies and practices, along with changing mindsets and culture. Our focus on culture and behaviours builds deeper understanding of issues, together with the commitment to act and drive change, creating equitable outcomes at all levels of our business.

Women in Finance Charter

Since July 2016, Direct Line Group has been a signatory of the Women in Finance Charter. The Charter is a commitment by HM Treasury and signatory firms to work collaboratively to build a more gender balanced and diverse industry. To find out more about this, click here.

Building future skills

We are committed to training people for the jobs of the future. Our Ignite academies incorporate apprenticeship programmes to develop the vital tech and data skills needed to serve our increasingly tech-savvy customers. We also launched our Data Academy so all colleagues can grow their data capability and learn new skills.

Recruitment and promotion

Our approach to inclusive hiring aims to attract the widest possible range of people and protect against bias. Amongst the measures we follow, we:

• Use inclusive language analytics tools.
• Remove unnecessary qualification or experience requirements.
• Train recruiting managers on inclusive hiring
   

Read our Pay Gap Report here

To find out more about our Group policies click here